Privacy Policy
Your privacy matters to us
We are committed to protecting your privacy and handling your personal data responsibly. We process all personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
In this policy, “we”, “our” and “us” refer to 1st Bounce Bouncy Castles and its representatives. “You” refers to visitors to our website and customers using our services.
Who is responsible for your data?
The person responsible for data protection within our business is Peter Steward.
If you have any questions regarding how your data is used, you can contact us on 0208 860 0270.
What information do we collect?
We may collect and store personal information including your name, phone number, email address, postal address, booking details and IP address when you contact us, make an enquiry or place an order.
We only collect information that is necessary for us to provide our services and operate our business effectively.
Why do we process your data?
We process your information so that we can:
- Respond to enquiries and provide quotations
- Manage bookings and deliver our services
- Maintain records for tax, insurance and legal purposes
- Improve our website and customer experience
- Contact you regarding your booking where necessary
How long do we keep your data?
We may retain your information for up to 4 years after your booking or enquiry for record keeping, tax, insurance and legal purposes.
After this period, your data may be securely deleted or anonymised unless we are required by law to retain it for longer.
Who can access your data?
Your personal data is only accessed by authorised individuals within our business where necessary.
We may also use trusted third-party service providers who help us operate our business, including website hosting providers, email providers and booking software systems. These providers may process data on our behalf where required to deliver their services.
We never sell your personal information to third parties for marketing purposes.
When might we share your data?
We may disclose your information where legally required to do so, including for:
- Insurance claims
- Legal disputes
- Fraud prevention
- Tax or regulatory investigations
Your rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data where appropriate
- Object to certain uses of your data
- Withdraw consent to marketing communications
Marketing communications
If you have opted in to receive marketing from us, you may unsubscribe at any time by following the instructions in our emails or contacting us directly.
Cookies and website tracking
Our website may use cookies to improve your browsing experience and enable core website functionality such as booking systems.
We may also use analytics services such as Google Analytics to help monitor website performance and visitor behaviour. These third-party providers may place cookies on your device in accordance with their own privacy policies.
Making a complaint
If you have concerns about how your personal data is handled, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.